Frequently Asked Questions

Everything you need to know about shopping with SECRETCOCO INT

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US, while international shipping can take 10-21 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund or exchange.

Which payment methods do you accept?

SECRETCOCO INT accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund immediately at no extra cost to you.